Return and Refund Policy

Effective Date: 1st September 2025
Email: Contact@gluconacpharmaceuticals.com

At Gluconac Pharmaceuticals Pvt. Ltd., we are committed to ensuring customer satisfaction and providing high-quality pharmaceutical products. Please read our return and refund policy carefully.

1. Returns Eligibility

• Returns are accepted only for damaged, defective, or incorrect products.
• Returns must be reported within 7 days of receiving the order.
• Products must be returned in their original packaging, with all labels intact, and unused.
• Medicines or healthcare products that have been opened or used are not eligible for return.

2. How to Request a Return

• Contact our customer support within 7 days at:
  • Phone: 7477347333 / +91 92299 01839
  • Email: Contact@gluconacpharmaceuticals.com
• Provide your order number, product details, and a clear description of the issue.

3. Refund Process

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days using the same payment method used for the purchase.
• Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong or damaged product).

4. Exchanges

• Exchanges are possible for damaged or incorrect products, subject to availability of the replacement product.
• Contact customer support to initiate an exchange request.

5. Non-Returnable Items

• Opened or used pharmaceutical products
• Products without original packaging or labels
• Products returned after 7 days from delivery

6. Shipping for Returns

• Customers are responsible for return shipping charges, except in cases of defective or incorrect products.
• We recommend using a trackable shipping service to ensure the package reaches us safely.

7. Contact Us

For any questions regarding returns or refunds, please contact us at:

• Phone: 7477347333 / +91 92299 01839
• Email: Contact@gluconacpharmaceuticals.com
• Address: Desk No.- WSA27, B-128, First Floor, Sector-2, Noida, Uttar Pradesh, 201301